The chief executive of WestJet Airlines Ltd. said Boeing Co.’s handling of the 737 Max crisis could have been better.

“I would grade it no higher than a ‘B,’” Ed Sims said in an interview with BNN Bloomberg Tuesday.

“I expect ‘A-plus’ service from every supply to WestJet, just as we expect our customers to evaluate us in the same way. I think Boeing [has] missed a beat, frankly, in the way that they’ve responded to this crisis.”

Sims’ comments come as Boeing CEO Dennis Muilenburg appears before U.S. lawmakers Tuesday to answer questions about the company’s 737 Max planes that were involved in two fatal crashes in five months that killed 346 people. WestJet is one of several airlines around the world that have grounded their fleet of 737 Max jets before they’re deemed safe to return to service.

Sims said Boeing could have been more transparent and provided an explanation about what caused the crashes sooner.

“That has come, but it’s [come] later than I would have expected,” he said.

But despite the ongoing service disruption and fallout, Sims said WestJet will honour its forward order for more 737 Max jets.

“There is no question in my mind that I remain committed to our forward order book for these Max aircraft,” he said.

“And as [Muilenburg] … has said, with the level of scrutiny of these aircraft, when they come back into the skies, they will the safest Boeing aircrafts that have ever flown.”

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