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Nov 21, 2019

After Disney+ glitches, Netflix stumbles into its own outage

'Little Netflix' emerging at Disney, a stock that's undervalued: Shareholder

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The path to our streaming-video future has a few bumps.

Netflix Inc. customers were cut off from service temporarily Thursday, another high-profile disruption this month following the glitches that marred Walt Disney Co.’s launch of its highly anticipated Disney+ service.

The Netflix disruptions started around 8:30 a.m. New York time, and within an hour there were more than 1,000 complaints, according Downdetector.com, a network-monitoring site. Subscribers who tried to log in to their Netflix service received notifications of service issues. By 10:30, the service appeared to be restored on most devices.

A Netflix representative confirmed there had been a problem with the service. “We’re sorry for the inconvenience and we’re working to fix this as quickly as possible,” the representative said.

The temporary disruption at Netflix was minor compared with the early moments of the Disney+ launch. The glitches a week ago at Disney+ ramped up from about a hundred reported outages to more than 7,000 within the span of an hour on Downdetector.com. They dipped to about a tenth of that by midday. Some problems are lingering, with nearly 300 reports of Disney+ outages late Thursday morning.

Netflix and Disney are hardly the first media companies to struggle with the technical side of streaming. In 2014, HBO’s streaming service crashed during the season premiere of “Game of Thrones.” Even technology giants like Amazon and YouTube have had problems, though their glitches happened while broadcasting live sports online, which is seen as more difficult than streaming on-demand TV shows and movies.

On the upside for Disney, the disruption was caused in large part by a surge of sign-ups. The company says it nabbed 10 million subscribers within days of launch.