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Jan 15, 2020

Air Canada reaches tentative agreement with its customer service agents: Unifor

Christine Poole discusses Air Canada


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MONTREAL — The union representing Air Canada customer service agents in call centres and airports says it has reached a tentative agreement with the airline.

Unifor Local 2002 says the 5,600 members, which also includes customer journey management and customer relations representatives, will vote on the deal next week.

If ratified, the new six-year agreement would expire on Feb. 28, 2026.

Details of the agreement were not disclosed but Unifor national president Jerry Dias says the union's bargaining committee ensured employees will share in the airline's improved profitability.

Unifor Local 2002 also represents 400 employees of Aeroplan in British Columbia and Quebec and 300 who work as Air Canada crew schedulers.

Unifor is Canada's largest union in the private sector, representing 315,000 workers.