Microsoft said Friday it’s seeing “encouraging” progress in its push to restore service across various platforms.
On Thursday, users in Canada and across the globe reported issues accessing Outlook and the 365 suite. The outage caused issues at hospitals, Via Rail, and elsewhere.
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What is Microsoft saying?
The Redmond, Wash.-based company said it was trying different ways to identify the cause of the problem and get its servers back online, using “a measured approach to identify and repair affected infrastructure.”
The company said it did not have any indication that the outage was caused by malicious activity and would treat the incident “with urgency and priority until full resolution.”
A series of posts by the company on X suggested its engineers were struggling to get the problem fully under control.
Hours after saying it managed to successfully restore service health and functionality, the company said it had updated its list of impacted services and was continuing to address the issue.
An earlier post offered little hope for users expecting a quick resolution.
“We’ve monitored the status of the changes applied to improve serviceability and confirmed they’re not taking as expected,” the company wrote.
In a pair of more recent updates on Friday, Microsoft said “we’re seeing early stabilization and capacity improvements as recovery actions continue.”
911 still works in Peel
Peel Regional Police, the multi-jurisdictional Ontario force, says 911 calls are not affected by the outage. But, some requests for records checks could be delayed.
A Peel Regional Police logo is seen in Ottawa, on Sunday, Sept. 28, 2025. THE CANADIAN PRESS/Spencer Colby
SickKids services returning
SickKids hospital in Toronto writes its Microsoft issues are largely resolved, but anyone having issues reaching clinicians can call (416) 813-1500 for urgent matters.
Yesterday, the hospital said some phone calls and emails were not going through as a result of the outage, encouraging people to go to an ER if they weren’t able to reach SickKids staff during an emergency.
Signage for the SickKids Hospital is shown in Toronto on Thursday Nov. 14, 2024. THE CANADIAN PRESS/Doug Ives
Users still reporting issues
Third-party outage tracker Downdetector logged just under 10,000 reports of impacted services in the U.S., and just over 2,000 in Canada, at around 8:30 a.m. ET.
A person walks past a sculpture version of Microsoft's logo at the company's headquarters Monday, Nov. 9, 2026, in Redmond, Wash. (AP Photo/Lindsey Wasson)
Interruptions around the world
- Air India said its flight operations were unaffected by the global Microsoft outage. However, it temporarily rerouted its email services to ensure customer queries continued to reach the airline without interruption, the company said in a statement.
- IndiGo, another Indian airline company, said it also reported disruptions to its email support services, which affected its ability to receive customer queries. The airline in a statement on X said its other support channels remained operational and its flight operations were unaffected.
- Singapore's Government Technology Agency said that government emails were down and that the agency is working with Microsoft to resolve the issue.
- The Philippines' Supreme Court said in a statement on X that the ongoing Microsoft 365 service outage has affected some of its operations, including email responses.
- In Japan, Deputy Chief Cabinet Secretary Masanao Ozaki said the outage impacted the government's IT infrastructure and that they were "keeping a close eye on the developments." Japanese authorities had taken steps, including securing alternative communication tools such as telephones, the government said.
Microsoft prioritizing email queue
U.K. police can’t receive online reports
The British government said it is “working closely” with Microsoft to assess any impact on public services but that “robust contingency plans” are in place to minimize disruption.
British police forces said they’re unable to receive crime reports online and are urging people to call emergency responders to make any urgent reports.
